jliaaa Privacy Policy

Introduction & Scope

1.1 — About This Policy

This Privacy Policy ("Policy") describes how jliaaa ("jliaaa," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the jliaaa online gaming platform at jliaaa.com, including any associated mobile-optimized interfaces and support channels.

1.2 — Scope

This Policy applies to all personal data processed by jliaaa in connection with your use of the platform, regardless of whether you are a registered player, a visitor browsing the site without an account, or a person who contacts jliaaa's support team. By accessing or using the jliaaa platform, you acknowledge that you have read and understood this Policy.

1.3 — Relationship with Terms & Conditions

This Policy forms part of jliaaa's Terms & Conditions and should be read alongside them. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.

Data Controller

2.1 — Identity of the Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jliaaa is the Personal Information Controller in respect of the personal data it collects and processes in connection with the jliaaa platform. jliaaa has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data privacy laws.

2.2 — Data Protection Officer

You may contact jliaaa's Data Protection Officer with any privacy-related queries, requests, or complaints by emailing [email protected] with the subject line "Data Privacy — DPO Request." The DPO will acknowledge your request within five (5) business days.

Data We Collect

3.1 — Categories of Personal Data

jliaaa collects the following categories of personal data depending on how you interact with the platform:

Category	Examples	When Collected
Identity Data	Full name, date of birth, government-issued ID number, nationality	Registration & KYC verification
Contact Data	Email address, mobile number, residential address (city/province)	Registration & account updates
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history	Deposits, withdrawals & KYC
Gaming Data	Game history, wager amounts, win/loss records, session durations, bonus usage	During platform use
Technical Data	IP address, device type, browser type, operating system, cookies, session tokens	Automatically on site visit
Communications Data	Live chat transcripts, support emails, feedback submissions	When you contact support
Responsible Gaming Data	Deposit limits set, self-exclusion requests, session limit preferences	When you use RG tools

3.2 — Sensitive Personal Information

Certain data we collect — such as government-issued ID numbers and financial account details — may constitute sensitive personal information under the Philippine Data Privacy Act. jliaaa applies heightened security measures to the storage and processing of sensitive personal information and will only process such data where strictly necessary for the purposes described in this Policy.

How We Collect Data

4.1 — Directly From You

The majority of personal data jliaaa holds about you is provided directly by you when you: register an account on the jliaaa platform; complete KYC identity verification; make a deposit or request a withdrawal; contact our support team via live chat or email; set responsible gaming limits or request self-exclusion; or participate in promotions and surveys.

4.2 — Automatically

When you visit jliaaa.com or use the platform, we automatically collect certain technical data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, time spent on pages, and referring URLs. This data helps us maintain platform security, diagnose technical issues, and improve the user experience for Filipino players.

4.3 — From Third Parties

jliaaa may receive personal data about you from third parties in limited circumstances, including: payment service providers (GCash, PayMaya, BPI, BDO, Metrobank) for transaction verification; identity verification service providers during KYC processing; fraud prevention and anti-money laundering screening services; and publicly available sources where permitted by law.

How We Use Your Data

5.1 — Primary Purposes

jliaaa uses your personal data for the following primary purposes:

• Account Management: Creating, maintaining, and securing your jliaaa player account;
• Identity Verification: Conducting KYC checks to verify your identity and age (21+) as required by applicable regulations;
• Payment Processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
• Platform Operation: Delivering games, recording game outcomes, calculating winnings, and applying bonuses;
• Customer Support: Responding to your queries, complaints, and support requests;
• Responsible Gaming: Monitoring gaming activity to identify problem gambling indicators and administering self-exclusion and limit-setting tools;
• Legal Compliance: Meeting our obligations under Philippine law, including anti-money laundering reporting requirements.

5.2 — Secondary Purposes

With your consent where required, jliaaa may also use your data to: send you promotional communications about jliaaa bonuses, new games, and special offers; conduct player satisfaction surveys; and perform analytics to improve the platform experience. You may opt out of marketing communications at any time by contacting our support team.

5.3 — Automated Decision-Making

jliaaa uses automated systems to detect fraud, money laundering, and responsible gaming concerns. These systems may result in automated decisions that affect your account, such as flagging a transaction for manual review or triggering a responsible gaming intervention. Where a significant automated decision is made about you, you have the right to request human review of that decision by contacting our support team.

Legal Basis for Processing

6.1 — Grounds Under RA 10173

jliaaa processes your personal data on the following legal grounds as recognized under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you (i.e., operating your jliaaa account, processing payments, delivering games);
• Legal Obligation: Processing required to comply with Philippine laws, including KYC, AML, and regulatory reporting obligations;
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent.

Cookies & Tracking Technologies

7.1 — Types of Cookies Used

jliaaa uses the following categories of cookies on the jliaaa.com platform:

• Strictly Necessary Cookies: Essential for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the platform to help us improve the experience.
• Marketing Cookies: Used to deliver relevant promotional content to you, subject to your consent.

7.2 — Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jliaaa platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.

Data Sharing & Disclosure

8.1 — We Do Not Sell Your Data

jliaaa does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is shared only in the limited circumstances described below.

8.2 — Service Providers

jliaaa shares personal data with carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include: payment processors (GCash, PayMaya, BPI, BDO, Metrobank); identity verification and KYC service providers; game software providers; cloud hosting and infrastructure providers; customer support platform providers; and fraud detection and AML screening services.

8.3 — Legal & Regulatory Disclosure

jliaaa may disclose your personal data to Philippine government authorities, regulatory bodies, law enforcement agencies, or courts where required to do so by law, court order, or regulatory direction. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments.

8.4 — Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jliaaa's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.

International Data Transfers

9.1 — Cross-Border Transfers

Some of jliaaa's service providers are located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, jliaaa will implement appropriate safeguards — such as contractual data transfer agreements — to ensure your data remains protected in accordance with the standards required by the Philippine Data Privacy Act and the National Privacy Commission.

Data Retention

10.1 — Retention Periods

jliaaa retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account plus five (5) years after account closure, in compliance with Philippine AML record-keeping requirements;
• Transaction and gaming records: Retained for five (5) years from the date of the transaction;
• Support communications: Retained for two (2) years from the date of the communication;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter.

10.2 — Deletion

Upon expiry of the applicable retention period, jliaaa will securely delete or anonymize your personal data so that it can no longer be associated with you. Where deletion is not immediately possible due to technical constraints, jliaaa will isolate the data from further processing until deletion can be completed.

Data Security

11.1 — Security Measures

jliaaa implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jliaaa platform;
• Encryption of sensitive data at rest, including financial account details and government ID information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the jliaaa platform;
• Two-factor authentication options for player accounts;
• Continuous monitoring for unauthorized access attempts and suspicious activity.

11.2 — Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jliaaa will notify the Philippine National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

Your Rights

12.1 — Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jliaaa. To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Privacy — Rights Request."

Children & Minors

13.1 — No Data Collection from Minors

The jliaaa platform is strictly restricted to individuals aged 21 years or older. jliaaa does not knowingly collect personal data from persons under the age of 21. If jliaaa becomes aware that it has inadvertently collected personal data from a minor, it will immediately delete that data and close the associated account. If you believe a minor has registered on the jliaaa platform, please contact our support team immediately.

Third-Party Links

14.1 — External Sites

The jliaaa platform may contain links to third-party websites or services, including payment provider portals. jliaaa is not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit. This Policy applies solely to data processed by jliaaa in connection with the jliaaa platform.

Policy Updates

15.1 — Right to Amend

jliaaa reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance from the National Privacy Commission. Where changes are material, jliaaa will notify registered players via email or a prominent notice on the platform at least fourteen (14) days before the changes take effect. Your continued use of the jliaaa platform after the effective date of any update constitutes your acceptance of the revised Policy.

Contact & Data Protection Officer

16.1 — How to Reach Us

For any questions, concerns, or requests relating to this Privacy Policy or jliaaa's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 via the jliaaa platform — the fastest way to reach us
• Email (DPO): [email protected] — subject line: "Data Privacy — DPO Request"
• Response Time: We aim to acknowledge all privacy requests within five (5) business days and resolve them within thirty (30) days

jliaaa's support team includes Filipino-speaking agents who can assist players from Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines with any privacy-related concerns.